How Automation Can Boost Human Connection During Claims (PropertyCasualty360)

How Automation Can Boost Human Connection During Claims

  Monday, May 24th, 2021 Source: PropertyCasualty360

As many insurance companies know, a slow claim is the fastest way to strain the relationship between the carrier, the agent and the insured.

With rising customer service expectations across the industry, policyholders are equating faster, more personalized claims experiences with premier carriers.

For insurers seeking a competitive edge, automation allows insurance companies to increase retention and customer satisfaction, even after the insured experiences a loss.

It’s no longer enough to resolve claims quickly. Today’s customers are seeking more human interaction during what is typically a stressful experience.

Carriers that implement automation can impress policyholders with their efficiency while also measuring their return in terms of a more reassuring, personalized customer experience.

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