Long Live The Claims Adjuster!

There is tremendous momentum for leveraging technology in claims, but that does not mean the adjuster will become obsolete.

Decades ago, a refrain began that predicted the death of the insurance agent. The internet was going to cut out the middleman!

Disintermediation would result in the demise of the traditional insurance agent! But here we are – years later – and distribution intermediaries such as agents, brokers and wholesalers are not only surviving, they are thriving.

I believe that claims adjusters, and claims professionals in general, are starting on a new and improved journey.

The pandemic has served as a catalyst for putting digital transformation across insurance on the fast track, and claims is one of the areas that is primed for implementing digital capabilities.