Pandemic Lockdown Speeds Insurance Digitization Growth (Insurance Information Institute)

Pandemic Lockdown Speeds Insurance Digitization Growth

  Wednesday, November 10th, 2021 Source: Insurance Information Institute

The global pandemic accelerated many technological advances that were already underway in the insurance industry, changes that are likely to pick up speed as COVID-19 recedes, according to Rohit Verma, CEO, Crawford & Co.

Triple-I CEO Sean Kevelighan recently spoke with Verma about the dramatic changes taking place as virtual interactions became more necessary and expected by consumers ‑ especially in the early stages of the COVID-19 crisis. Crawford is a global provider of claims management solutions.

‘We have a self-service app which had probably a seven to 10 percent adoption rate,’ Verma said in the conversation, which you can watch in full below.

‘Within the first three months, that adoption rate went up from seven to 10 percent to about 35 to 40 percent.’

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